FREE PDF SALESFORCE - UPDATED ADX261 EXAM BRAIN DUMPS

Free PDF Salesforce - Updated ADX261 Exam Brain Dumps

Free PDF Salesforce - Updated ADX261 Exam Brain Dumps

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Tags: ADX261 Exam Brain Dumps, Exam ADX261 Objectives Pdf, Review ADX261 Guide, ADX261 Exam Topics Pdf, ADX261 Discount Code

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Salesforce ADX261 Certification Exam is designed for professionals who are looking to administer and maintain Service Cloud. ADX261 exam focuses on the core concepts of Service Cloud that includes deployment, configuration, and management of the Service Cloud. It also deals with the implementation of Service Cloud solutions that are based on the best practices of Salesforce.

Salesforce ADX261 exam is an excellent opportunity for professionals to showcase their expertise in Salesforce Service Cloud administration and maintenance. Administer and Maintain Service Cloud certification validates the candidate's skills and knowledge, making them more marketable and desirable to potential employers. Additionally, the certification provides access to a community of Salesforce professionals, where one can learn from and network with fellow certified professionals.

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ADX261 Test Preparation: Administer and Maintain Service Cloud & ADX261 Exam Lab Questions

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To prepare for the exam, candidates must have a solid understanding of Salesforce fundamentals and Service Cloud concepts. They must also have practical experience in administering and maintaining Service Cloud solutions. Salesforce provides a range of resources to help candidates prepare for the exam, including online training courses, study guides, and practice exams.

Salesforce Administer and Maintain Service Cloud Sample Questions (Q135-Q140):

NEW QUESTION # 135
Cloud Kicks (CK) is a global company with multiple product lines. CK is preparing to launch a public kno base for customers that will have 2,500 articles. The company wants an easy way for users to find relevant articles based on their location and product.
What is the recommended method to meet the requirement?

  • A. Data Category Groups
  • B. Data Category Visibility
  • C. Chatter Answers
  • D. Article Translation

Answer: A

Explanation:
Data Category Groups are the recommended method to meet the requirement of allowing users to find relevant articles based on their location and product. Data Category Groups are collections of data categories that are used to classify articles or other types of content based on topics or criteria that make sense for your business. Data Category Groups can be used to control the visibility and searchability of articles for different users and communities. For example, you can create a Data Category Group for Location and another one for Product, and assign data categories for each location and product that you support. You can then assign data category visibility to users or communities based on their location and product preferences, so that they only see the articles that are relevant to them. Verified Reference: Service Cloud Consultant Certification Guide & Tips, Data Categories Overview


NEW QUESTION # 136
What is a common deflection technique to reduce the number of interactions for a contact center?

  • A. Recommend articles during a call from a support agent.
  • B. Recommend articles prior to a Chat session.
  • C. Suggest articles for an Email-to-Case question.

Answer: B

Explanation:
A common deflection technique to reduce contact center interactions is to recommend Knowledge articles to customers before they initiate a Chat session. This proactive approach can resolve customer queries without the need for direct agent interaction, improving efficiency and customer satisfaction by providing immediate solutions.


NEW QUESTION # 137
Agents at universal containers are required to update the case status to waiting for customer after they send an email to the case contact.Support managers are noticing that many agents are forgetting to perform this step.
What should a consultnat recommend to address this problem.

  • A. Define case escalation rules
  • B. Activate a validation rule
  • C. Create a Case Macro
  • D. Configure flow Builder /Process Builder

Answer: D


NEW QUESTION # 138
universal containers is implementing a customer community to provide self service options to its B2C customers.Which two features should a consultan
recommend.

  • A. Contracts and SLASs
  • B. Contacts
  • C. Cases
  • D. Chatter Answers

Answer: B,D


NEW QUESTION # 139
Cloud Kicks (CK) wants to explore having a full Incident Management, Swarming, and Change Management process to provide a foundation for its auditing and governance needs, CK also wants interactive recommendations for every department during this process, Besides implementing Incident Management and Service Cloud for Slack, what should a consultant recommend for the full solution?

  • A. Implement Guidance for Success and Knowledge articles.
  • B. Implement a third-party app from AppExchange.
  • C. Implement Flow Orchestration with Work Guides,

Answer: C

Explanation:
For Cloud Kicks (CK) to establish a comprehensive Incident Management, Swarming, and Change Management process that includes interactive recommendations for every department, implementing Flow Orchestration with Work Guides is advisable. Flow Orchestration enables the automation and management of complex business processes, guiding users through predefined paths that can adapt based on situational context. Work Guides provide step-by-step instructions and contextual recommendations, ensuring that each department follows best practices and maintains consistency in their approach to incident and change management. This solution supports CK's auditing and governance needs by providing a structured, traceable process that enhances operational efficiency and decision-making.


NEW QUESTION # 140
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